From The Desk Of Brian Nelson
From The Desk Of
Brian Nelson

Dear David and All,

After I left your shop today I got a call from a friend on my cell phone asking me to come pick him up, as his car had "died" and left him stranded on his way home from work. As I was driving to go get him, I began to think about the service that you all provide. Your relentless checks of all the major systems on my car, even at minor service intervals, ensure that I never have to worry about being stranded. As someone who drives over 30K miles a year - I am very grateful to you for this peace of mind.

Ever since stepping into your shop 3.5 years ago I have been impressed by the professionalism, honesty and promptness of your service. From the fist phone call to Ellen, to the loaner cars, to the diagnosis of the problem and the suggested course of action, to the washing and detailing of my car after the work is done, to the follow-up phone call - your service is unparalleled. In fact, I think you all could teach a couple of Mercedes dealerships a thing or two about how to run a successful service department!

I just wanted you all to know how truly refreshing it is to deal with an organization that knows how to put the "customer" back into "customer service". You've certainly convinced me, and as long as I am driving Benzes - you'll have my business.

Sincerely,

Brian Nelson

  • "If all Mercedes owners had any idea how you go out of your way to take care of all their car needs, you'd have every Mercedes owner using the Foreign Service."
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    Charlie Fulton Raleigh, NC
  • "We appreciate and are grateful that you and the gentlemen at your Foreign Service are there whenever our one and only car needs attention. Thank you again for taking care of us over these past twenty-five years."
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    Tam Siddhichai Raleigh, NC
  • "Thank you so much for the wonderful service I recently received! You always go the extra mile and take care of every detail so beautifully."
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    Heidi Lassiter Wake Forest, NC
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    Ken Fath Efland, NC
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    Sherry Coleman Pittsboro, NC
  • "Wanted you to know that I have decided to sell the Mercedes. If I don't have a chance to see you folks again, please accept my heartfelt gratitude for your incredible service, courtesy and kindness since I inherited the car almost 10 years ago. Working with your organization was always a classy, pleasant experience."
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    Scott Harmon Durham, NC
  • "I finally got a chance to slide underneath and look at your handiwork; the guys at the factory would be jealous!!! It's nice to know there are still people around who take the time, and have the expertise to do the job right!"
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    John Lennon Wake Forest, NC
  • "I was hesitant to ship my 250SL all the way from Seattle for a major restoration, but after several conversations and reference checks I decided to go for it. I never regretted it for a moment. In fact, it turned out to be one of the best service experiences I've had with any shop, on any car, anywhere ... bar none."
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    Greg Johnson Seattle, WA
"If all Mercedes owners had any idea how you go out of your way to take care of all their car needs, you'd have every Mercedes owner using the Foreign Service."
Read More »
Charlie Fulton Raleigh, NC