From The Desk Of Brian Nelson
From The Desk Of
Brian Nelson

Dear David and All,

After I left your shop today I got a call from a friend on my cell phone asking me to come pick him up, as his car had "died" and left him stranded on his way home from work. As I was driving to go get him, I began to think about the service that you all provide. Your relentless checks of all the major systems on my car, even at minor service intervals, ensure that I never have to worry about being stranded. As someone who drives over 30K miles a year - I am very grateful to you for this peace of mind.

Ever since stepping into your shop 3.5 years ago I have been impressed by the professionalism, honesty and promptness of your service. From the fist phone call to Ellen, to the loaner cars, to the diagnosis of the problem and the suggested course of action, to the washing and detailing of my car after the work is done, to the follow-up phone call - your service is unparalleled. In fact, I think you all could teach a couple of Mercedes dealerships a thing or two about how to run a successful service department!

I just wanted you all to know how truly refreshing it is to deal with an organization that knows how to put the "customer" back into "customer service". You've certainly convinced me, and as long as I am driving Benzes - you'll have my business.

Sincerely,

Brian Nelson

  • "Five stars is not enough! One of the few businesses that I recommend without reservation! They find a way to get you going, or provide a loaner vehicle without excuses. Distinctive service every time. "
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    Leslie Person Raleigh, NC
  • "I have been a customer of The Foreign Service since the 1980s. I have always found them to offer services that are in the best interest of the customer; not trying to sell services just to make money. I recommend The Foreign Service without reservation. "
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    Cressie Thigpen Raleigh, NC
  • "I have used the Foreign Service for the past 10 years on my ML500. They try to strike a balance between items that need repair versus items that can wait. It will be VERY hard to buy another brand as they only specialize in Mercedes-Benz. I cannot recommend them enough!!"
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    Warren English Raleigh, NC
  • "I recently had an issue the local MB dealer could not seem to fix, and just kept ringing up service bills. David and his team were able to diagnose the problem correcting work done by the local dealer... they really know their stuff. If you own a Mercedes in the Triangle, you should be their customer! "
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    Mike Ray Raleigh, NC
  • "My decision to buy a Mercedes Benz was due in part to the great service my wife receives on hers. Great prices compared to dealerships. Sure, you don't get the dealer's foot massage and a latte, but you drive away knowing that your car has the best possible service that it can receive. "
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    Frank Hall Fearrington Village, NC
  • "The Foreign Service has done a great job in taking care of two MBs for me. One for more than 15 years, has 176k miles and still runs like new. Recently got a 3rd MB and will be getting it serviced at TFS. Friendly staff. Reliable work at a fair price. "
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    Bill Way Raleigh, NC
  • "I have never had a bad experience with Foreign Service, unlike with dealerships. They have maintained 4 cars for us over the years, and it's always been great work. I recommend them with no reservations. And having loaner cars available is an added bonus. "
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    Mary Hamrick Raleigh, NC
  • "If all Mercedes owners had any idea how you go out of your way to take care of all their car needs, you'd have every Mercedes owner using the Foreign Service."
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    Charlie Fulton Raleigh, NC
  • "My experience with the Foreign Service is by far the best ever when it comes to Mercedes maintenance and repair. They keep me and my car smiling, I have never had a bad experience. "
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    Jacquelyn Holloway Raleigh, NC
  • "Always a pleasure doing business with The Foreign Service! Been a customer for over a dozen years and I always get great service. "
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    Mike Lough Raleigh, NC
  • "It may not have seemed like a big deal to you, but it was to me! You all saved the day last Thursday when it was determined my car was undriveable. Great service and a great solution."
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    Sherry Coleman Pittsboro, NC
  • "We appreciate and are grateful that you and the gentlemen at your Foreign Service are there whenever our one and only car needs attention. Thank you again for taking care of us over these past twenty-five years."
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    Tam Siddhichai Raleigh, NC
  • "Thank you so much for the wonderful service I recently received! You always go the extra mile and take care of every detail so beautifully."
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    Heidi Lassiter Wake Forest, NC
  • "I was hesitant to ship my 250SL all the way from Seattle for a major restoration, but after several conversations and reference checks I decided to go for it. I never regretted it for a moment. In fact, it turned out to be one of the best service experiences I've had with any shop, on any car, anywhere ... bar none."
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    Greg Johnson Seattle, WA
  • "I finally got a chance to slide underneath and look at your handiwork; the guys at the factory would be jealous!!! It's nice to know there are still people around who take the time, and have the expertise to do the job right!"
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    John Lennon Wake Forest, NC
  • "I would like to thank you for your wonderful work on my 560SL. I really appreciated your honest opinion of the car. I am so glad I found The Foreign Service and wish I would have done so 11 years ago when I first got the car."
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    Ken Fath Efland, NC
  • "The job you did on my 280SL is incomparable. The car is in better than new condition and I am proud to drive it anywhere. It is really reinforcing in this day of "quick, slick and overcharged" to meet quality people like all of you, who actually do what you say when you say."
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    Jim Walter Winston-Salem, NC
"Five stars is not enough! One of the few businesses that I recommend without reservation! They find a way to get you going, or provide a loaner vehicle without excuses. Distinctive service every time. "
Read More »
Leslie Person Raleigh, NC
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